Regal Theater Blows.
So far the angry comments directed at the theater have resulted in canned form letters informing us that they've contacted someone else. Both Brinton and I received this one:
One of our major goals for all Regal Entertainment Group theatres is to provide an environment where our patrons can enjoy the latest movie releases in a sparkling clean facility. We want to give you high quality sound and picture presentation with excellent customer service. From your comments, we failed to meet all of our goals on this visit. Please accept our sincere apologies.
Once again, I thank you for taking the time to contact us regarding your visit to our Hamburg Pavilion Stadium 16. We value your patronage and look forward to your next visit.
Brinton also made sure to remind me of something that I had pushed out of my mind. When I watched Brokeback Mountain a week or so before the Block Party incident I was swarmed by ushers throughout the film. Try to imagine yourself watching a movie, trying to really get into what's going on, and then every 20 minutes or so someone walks through with a giant flashlight (with an orange cone resting on top... i guess that's to make it less distracting). For the record, Brinton's wife Tina says that the torment was much worse when she watched Brokeback, citing an endless stream of ushers patrolling the theater.
What were they looking for!? Did Regal mistakenly get a memo informing them that Brokeback Mountain was gay porn? Were they expecting hot sex in the aisles? What is going on with this theater!?
And for the record, Mr. Regal, you can look forward to my next visit as much as you'd like... but it won't be any time soon.
Dear Mr. Epperson [or Graham]:
Thank you for contacting our office to express your concerns regarding your visit to our Hamburg Pavilion Stadium 16 location. We are always interested in hearing from our customers, but regret the circumstances that prompted your comments. I have forwarded your comments to the district manager and the theatre manager for their review and any corrective measures necessary.
One of our major goals for all Regal Entertainment Group theatres is to provide an environment where our patrons can enjoy the latest movie releases in a sparkling clean facility. We want to give you high quality sound and picture presentation with excellent customer service. From your comments, we failed to meet all of our goals on this visit. Please accept our sincere apologies.
Once again, I thank you for taking the time to contact us regarding your visit to our Hamburg Pavilion Stadium 16. We value your patronage and look forward to your next visit.
Brinton also made sure to remind me of something that I had pushed out of my mind. When I watched Brokeback Mountain a week or so before the Block Party incident I was swarmed by ushers throughout the film. Try to imagine yourself watching a movie, trying to really get into what's going on, and then every 20 minutes or so someone walks through with a giant flashlight (with an orange cone resting on top... i guess that's to make it less distracting). For the record, Brinton's wife Tina says that the torment was much worse when she watched Brokeback, citing an endless stream of ushers patrolling the theater.
What were they looking for!? Did Regal mistakenly get a memo informing them that Brokeback Mountain was gay porn? Were they expecting hot sex in the aisles? What is going on with this theater!?
And for the record, Mr. Regal, you can look forward to my next visit as much as you'd like... but it won't be any time soon.
posted by Cory | 6:17 AM
2 Comments:
what happened at Regal?
Lately, Regal has been having ushers walk through the theaters at regular intervals, so it's not just reserved for Brokeback.
I should also remind you that they are majorly disappointing people, namely me, over not having the Cinnabon pretzels they advertise...
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